Frequently Asked Questions
How many crates do I need?
For office moves click through to our crate calculator tool, which will help you determine how many crates you will need for your project. For house moves we offer complete home moving packs containing the optimal amount of packaging materials for a move of a 1, 2, 3, or 4 bed roomed property. See our online packaging store, teacratepackaging.co.uk for details.
Should I rent or buy crates?
If you need crates for a one off event the only viable option would be to rent. However if you are looking to have the crates in use for an extended period, it may be beneficial to enquire about what crates we have for sale. Also, if you would like to use the crates on your clients’ premises or for open storage, then we can supply new crates, which would look good on display.
Do you sell new crates?
Yes. If you wish to purchase new crates please contact us on 0800 980 6996 to discuss your requirements. New crates can be purchased in specified colours and with logo branding if required (minimum quantities apply).
Do you sell used crates?
Yes we do. These are available to browse and buy online at our dedicated website www.removalcrates.co.uk
How do I pay for my crates?
If you are buying online via Rentacrate.co.uk you will be required to pay by credit card. If you are a commercial customer and you’d prefer to set up a trade account please contact us on 0800 980 6996 to set up a trade account.
How do I know my credit card information is secure?
RapidSSL provides us with a strong 256-bit capable SSL encryption, which securely handles your personal data. SagePay provide secure credit card transactions through their highly secure service. We do not hold any credit card information. Please check for the padlock at the foot of the browser and the HTTPS: in your address bar for piece of mind.
How does your crate rental charging system work?
Online rentals will be chargeable in advance and an invoice will be provided via email once checkout is complete.
Does Rentacrate notify me about un-returned crates?
Yes, we will send you an email notification itemising all outstanding rental products that have not been received by us on the agreed collection/return date.
What happens if I don't return all the crates that I rented on time?
These crates will continue to incur a weekly rental charge at the same rate. You will receive an email notification detailing all outstanding items. Payments for ongoing rental will be debited at weekly intervals until the outstanding items are returned. Should you wish to purchase the crates as lost, then please let us know in writing as soon as possible.
How much notice do you need to deliver crates to me?
Next day delivery is standard on all orders placed before 4pm. Do you deliver on weekends? No, our normal delivery hours are Monday – Friday from 8.30 to 5.00pm, although special weekend delivery can be arranged subject to a charge. What options do you offer on delivery? We have many special delivery options (some of them you wont find anywhere else!)
- Next working day delivery as standard, on orders placed before 3pm (UK mainland only)
- Same day/Emergency delivery available (charges apply)
- Timed Delivery (e.g. if you need the crates on weds at 9am). Charges apply.
- Customer collection from one of our 8 strategically located depots
- We also have different sized delivery vans so if you are located down a narrow lane, we can get the crates to your door
Can I collect My Order?
Yes, please click here for a list of our collection centres
Can I extend my rental?
Should you require an extended rental period please contact us no later than the day prior to collection and we will be happy to help.
Can I change my order after I’ve submitted it?
Yes, call our free-phone customer service help line on 0800 980 6996 as soon as possible.
What if I need to cancel my order?
Please contact us as soon as possible. We will endeavour to cancel your order and provide a full refund.
Are the crates stackable?
Yes, they may be nested inside each other when empty. Lidded crates may be stacked on top of each other when full.
What are the crates made of?
They are made from a tough polypropylene.
Can the crates be sealed for security?
Our lidded crates can be sealed for security, and can be stacked and moved using our skates and handling equipment. Accessories are also available to label your crates, and protect the contents. If you have goods that need extra protection in transit, our consumable packaging range includes quilted covers and bubble wrap all available on next day delivery.
How environmentally sustainable are your crates?
All our crates are made from 100% recyclable plastic. Being re-useable, plastic crates are inherently more sustainable than single or limited use alternatives like cardboard.
What time will my Delivery/Collection be made?
Our deliveries are normally made in the morning (08:30 – 12:00), and collections are scheduled for afternoons (12:00 – 17:00).